Terms & Conditions

1. Acceptance of Terms

By accessing and using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site and our services.

2. Company Information

Company Name: MY DIAMOND PRIVATE LIMITED
Trading Name: MY DIAMOND 99
Address: G-BLOCK, BW - 8030, BHARAT DIAMOND BOURSE, BANDRA KURLA COMPLEX, Bandra, Mumbai, Maharashtra, 400051
Contact: +91 9949930944 | contact@mydiamonds99.shop

3. Services Description

MY DIAMOND 99 provides the following services:

• Custom jewelry design and manufacturing
• Wholesale and retail diamond sales
• Diamond certification and grading services
• Export and bulk diamond supply
• Jewelry consultation and appraisal

4. Eligibility and Account Registration

Age Requirement

You must be at least 18 years old to use our services or make purchases.

Account Information

You agree to provide accurate, current, and complete information during registration and to update such information to keep it accurate, current, and complete.

Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

5. Orders and Purchases

Order Acceptance

All orders are subject to our acceptance. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, or suspected fraudulent activity.

Pricing

All prices are quoted in Indian Rupees (INR) unless otherwise specified. Prices are subject to change without notice. We reserve the right to correct pricing errors.

Payment Terms

• Payment must be made in full before delivery unless credit terms are explicitly agreed upon
• We accept various payment methods including bank transfers, cards, and digital payments
• For custom orders, advance payment may be required
• International payments subject to additional terms and exchange rates

6. Product Information and Accuracy

Diamond Specifications

All diamond specifications are provided based on internationally recognized grading standards. We make every effort to ensure accuracy but cannot guarantee against minor variations.

Certification

Certified diamonds come with appropriate certificates from recognized gemological institutes. Certificate details form part of the product description.

Images and Descriptions

Product images are for illustration purposes. Actual products may vary slightly in appearance due to photography, monitor settings, and natural variations in gemstones.

7. Delivery and Risk Transfer

Delivery Terms

• Delivery timeframes are estimates and may vary based on product availability and location
• Custom jewelry orders typically require 2-4 weeks for completion
• International deliveries subject to customs and import duties

Risk and Title Transfer

Risk of loss and title to products pass to the buyer upon delivery to the designated address or pickup location.

Insurance

All shipments are fully insured. Any damage or loss during transit must be reported immediately upon discovery.

8. Return and Exchange Policy

Please refer to our detailed Refund and Cancellation Policy for comprehensive information about returns, exchanges, and refunds.

9. Intellectual Property Rights

Website Content

All content on this website, including text, graphics, logos, images, and software, is the property of MY DIAMOND PRIVATE LIMITED and is protected by copyright and other intellectual property laws.

Custom Designs

Custom jewelry designs created for customers remain the intellectual property of MY DIAMOND 99 unless explicitly transferred through a separate agreement.

Prohibited Uses

You may not reproduce, distribute, modify, or use our content for commercial purposes without written permission.

10. Privacy and Data Protection

Your privacy is important to us. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

11. Limitation of Liability

Service Limitations

While we strive for excellence, we cannot guarantee that our services will be uninterrupted, error-free, or meet all your requirements.

Liability Cap

Our total liability for any claim arising from your use of our services shall not exceed the amount paid by you for the specific service or product giving rise to the claim.

Exclusions

We shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or use.

12. Force Majeure

We shall not be liable for any failure or delay in performance under these Terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, strikes, or government actions.

13. Dispute Resolution

Governing Law

These Terms shall be governed by and construed in accordance with the laws of India.

Jurisdiction

Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Mumbai, Maharashtra.

Alternative Dispute Resolution

We encourage resolution of disputes through direct negotiation. If necessary, disputes may be submitted to arbitration under the Arbitration and Conciliation Act of India.

14. Termination

We may terminate or suspend your access to our services immediately, without prior notice, for any reason, including if you breach these Terms. Upon termination, your right to use our services will cease immediately.

15. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services after any such changes constitutes your acceptance of the new Terms.

16. Severability

If any provision of these Terms is deemed invalid or unenforceable, the remaining provisions will remain in full force and effect.

17. Contact Information

If you have any questions about these Terms and Conditions, please contact us: