Privacy Policy

1. Information We Collect

Personal Information

We may collect the following personal information:

• Full name and contact details (phone, email, address)
• Payment and billing information
• Jewelry preferences and purchase history
• Communication records and correspondence
• Identity verification documents for high-value transactions

Technical Information

We automatically collect certain technical information:

• IP address and device information
• Browser type and version
• Website usage patterns and analytics
• Cookies and tracking technologies

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide jewelry services, process orders, and fulfill custom designs
• Communication: To respond to inquiries, provide updates, and send service-related notifications
• Marketing: To send promotional offers and updates (only with your consent)
• Payment Processing: To handle transactions and billing securely
• Legal Compliance: To meet regulatory requirements and prevent fraud
• Website Improvement: To enhance user experience and optimize our services

3. Information Sharing and Disclosure

We may share your information in the following circumstances:

Service Providers

We work with trusted third-party service providers who assist us in:

• Payment processing and financial services
• Shipping and logistics
• Website hosting and maintenance
• Marketing and communication services

Legal Requirements

We may disclose information when required by law or to:

• Comply with legal proceedings or government requests
• Protect our rights, property, or safety
• Prevent fraud or illegal activities
• Enforce our terms and conditions

Business Transfers

In the event of a merger, acquisition, or sale of assets, customer information may be transferred as part of the business transaction.

4. Data Security

We implement comprehensive security measures to protect your information:

• Encryption: All sensitive data is encrypted during transmission and storage
• Access Controls: Limited access to personal information on a need-to-know basis
• Regular Audits: Periodic security assessments and updates
• Secure Facilities: Physical security measures at our premises
• Staff Training: Regular privacy and security training for employees

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Provide personalized content and recommendations
• Enable social media features

You can control cookie settings through your browser preferences. However, disabling cookies may affect website functionality.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

• Request access to your personal information
• Update or correct inaccurate information
• Request deletion of your data (subject to legal requirements)

Marketing Communications

• Opt-out of marketing emails and WhatsApp messages
• Update communication preferences
• Choose specific types of communications to receive

Data Portability

Request a copy of your personal information in a structured, machine-readable format.

7. International Data Transfers

As we serve customers globally, your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information during international transfers.

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill transactions
• Comply with legal obligations
• Resolve disputes and enforce agreements
• Maintain business records as required by law

When no longer needed, we securely delete or anonymize your information.

9. Children's Privacy

Our services are not directed to children under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete such information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through:

• Email notifications to registered users
• Prominent notices on our website
• Updated "Last Modified" date at the top of this policy

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

12. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes arising from this policy will be subject to the jurisdiction of the courts in Mumbai, Maharashtra.